FAQs

Which Courier Company Does Kiki's Use?

We use two courier companies to delivery all our orders; Hermes and Royal Mail.

How Can I track My Order?

As soon as the item has been dispatched from us you will recieve a tracking number via email or text so you can following your parcels progress. This will also give you a delivery date and time. 

What is Kiki's Online Returns Policy?

We are happy to refund clothing and accessories providing the items are returned in a saleable condition with tags attached, within 14 days of receipt. Once we have the goods we will process your refund as quickly as possible, however please note at busy periods this can take up to 10 working days. We will refund you via your original payment method, or alternatively can provide online credit. We do not offer a refund on pierced jewellery, tights, swimwear, books, cards and gifts unless faulty. Any faulty items need to be reported to, and approved by, our Customer Service team prior to returning. If you return an item that does not qualify for a refund, we will get in touch to let you know your options. We will be able to arrange the re-delivery of these items at your own expense. Items bought online cannot be returned in store.

How do I Return an Item?

To return an item please contact us via email or phone to let us know you are doing so, and then you can post it back to us at the address below. Please include your name and order number so we know who you are, please also include your delivery note in your returns package. We do advise that you send it to us using a recorded delivery service so it does not get lost in the post. Once we have received your parcel we will process your refund within 10 days.

Where do I Send my Returns?

Please send all returns to; Kiki's Boutique, PO Box 8237, Derby, DE1 9RF

Do I have to Pay to Return my Item?

Yes. We do not pay for any items being returned to us.

How Long will my Return and Refund Take to Process?

Once we have the goods we will process your refund as quickly as possible, however please note at busy periods this can take up to 10 working days. We will refund you via your original payment method, or alternatively can provide online credit. We do not offer a refund on pierced jewellery, tights, swimwear, books, cards and gifts unless faulty. We will send an email confirming your refund has been processed.

What should I do if I have Misplaced my Delivery Note?

Do not worry, please just contact us with your name and details and we can locate your order number and re send you your delivery note via email.

What do I do if I'm Sent a Faulty Item?

We're so sorry to hear you have received a faulty item. If you have received a faulty item, please get in touch with us with in 28 days of delivery so we may replace return the item. After this time we will be unable to offer you a exchange or refund. To enable our team to deal with this problem as quickly as possible, please provide your name, order number, details of the product along with photo evidence of the fault. Once they have approved the faulty item, they will arrange a replacement, or issue a refund. 

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